Testimonials

At FSS, our employees are our greatest asset. We pride ourselves on hiring the right people for the right position...and our customer testimonials highlight that exact point. Please see some of our most recent customer testimonials from across the country.

"I arrived from Australia connecting through Dallas and was ill at the time, but Osman was very courteous, kind and was a complete joy. Thank you.

Martha St. / DFW

"I came through FAT and found everyone very helpful in assisting me with my wheelchair, but I was most impressed with the performance of Monica Dillingham.

Beverly Y. / FAT

"Just wanted to let you know that your employee, Antonio Villanueva, is by far one of your best employees that I have seen here. Mr. Villanueva is always willing and able to help in any way that he can. He is always working hard. I believe that this type of dedication should not go unnoticed.

Indar M. / BOS

"Recently I was on a trip and Juan helped me as I was in a wheelchair...just a note to let you know what a gem you have in him...very helpful, gracious and polite. We need more people like him...

Toby S. / BOS

"I want to take a moment of your time to recognize a FSS employee who provided exceptional assistance to a passenger and me. I was experiencing a language barrier with a passenger who spoke only Spanish, when FSS employee, Elizabeth Aguilar offered to translate. With Elizabeth's help, we were able to learn the passenger was traveling to San Salvador, had walked away from her bags at the gate to use the bathroom and could not remember which gate she was traveling from. Elizabeth walked with the passenger and me to check with TACA Airlines and American Airlines to find the right gate and locate the passenger's luggage. During this 20 minute episode, Elizabeth was instrumental in keeping open a channel of communication with the confused, anxious passenger so we could successfully resolve the problem. I want to commend Elizabeth to you on her poise and willingness to make an extra effort to help a passenger (and an officer) in need.

Clifton B. / DFW

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