At FSS, our employees are our greatest asset. We pride ourselves on hiring the right people for the right position...and our customer testimonials highlight that exact point. Please see some of our most recent customer testimonials from across the country.
"Alice John - our attendant, what an excellent job she did for us today. Thank you for the supreme service.
"I just want to say what a big help Joulali was at Logan Airport in Boston. He assisted my mother-in-law with her wheelchair from curbside all the way to the gate and everything went smoothly. She had not flown in several years, so it was a relief to have it go so well. He was attentive and very easy to work with. Thanks for starting off our trip on such a good note!
"I had the pleasure of working with your FSS employees. I want to thank Julian Garces and Alyse Reardon of FSS. They did a wonderful job with the coordination of escorts.The employees also did a great job at the registration table.
"Maxine Som was so very nice and I hope you have many more employees like her.
"I want to take a moment of your time to recognize a FSS employee who provided exceptional assistance to a passenger and me. I was experiencing a language barrier with a passenger who spoke only Spanish, when FSS employee, Elizabeth Aguilar offered to translate. With Elizabeth's help, we were able to learn the passenger was traveling to San Salvador, had walked away from her bags at the gate to use the bathroom and could not remember which gate she was traveling from. Elizabeth walked with the passenger and me to check with TACA Airlines and American Airlines to find the right gate and locate the passenger's luggage. During this 20 minute episode, Elizabeth was instrumental in keeping open a channel of communication with the confused, anxious passenger so we could successfully resolve the problem. I want to commend Elizabeth to you on her poise and willingness to make an extra effort to help a passenger (and an officer) in need.