Testimonials

At FSS, our employees are our greatest asset. We pride ourselves on hiring the right people for the right position...and our customer testimonials highlight that exact point. Please see some of our most recent customer testimonials from across the country.

"I recently flew out of CLE and received service from Rickie Lurie, who was very kind, courteous and professional.

Mrs. Edwards / CLE

"Maxine S. went over and beyond her duties. Thank you.

Frank C. / FAT

"Urzula runs a very tight ship in MSY - great experience at this station. Please pass on my appreciation.

Scott M. / MSY

"Mark Jones did a great job helping my mom with her wheelchair. Please pass along my thanks.

Anonymous / CLE

"My daughter and I flew from London to Dallas on a delayed flight. We had approximately an hour to go through customs and board our flight to LA. We had requested a wheelchair as I was recovering from cancer treatment and walking was difficult. We were greeted by Michael Foka Lako, who was appointed to be our escort. He definitely deserves to be recognized for outstanding service. I still am not sure how he accomplished this, but within an hour we exited our Texas plane, cruised through customs, re-entered the secured area, re-claimed our luggage and made it to the next gate as my name was being called to board the plane. Through all this stress and drama, Mr. Lako never lost smile, patience or congenial personality. He was great! We would never made our connection if it had not been for Mr. Lako. He is definitely an asset to your organization!

Elizabeth B. / DFW

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