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Raising the Bar, Developing Leaders

Ascent Leadership Development 

FSS Raises the Bar of Station Leadership with Appointment of
Tim Maholm, Director of Training & Leadership Development


Local leadership is the key to success.  Success in this business depends on the service delivery partners' ability to provide skilled, local leaders to effectively cultivate business partnerships with airlines and motivate their team members to be their very best. 

How is it being done?  Click here to view a video clip and hear from Tim regarding FSS' commitment to training and leadership development.  Here are some other ways these important success factors are being enhanced to ensure each station is doing it the right way, every day.

Ascent:  Leadership Development
as•cent əˈsɛnt [uh-sent] –noun
movement upward from a lower to a higher state, degree, grade, or status; advancement

Ascent is the FSS leadership development program aimed at enhancing the skill set of our local station management. Local station management is comprised of General Managers, various job function Managers, Supervisors and Leads. Ascent first analyzes the existing skill sets of our local management groups, evaluates their existing job performance and establishes a plan for enhancing their future abilities. Ascent takes a holistic view of the management employee and better equips them for future success in the aviation support industry.

Enhanced Training Programs, Airline Tailored
In our effort to ensure we are doing it the right way, every day, best practices must be applied across all FSS airports.  Best practice training must be tailored to the specific need sets of our airline partners.  In this effort, Tim is working alongside all of FSS' nationwide airports to enhance FSS existing training programs tailoring those programs to ensure the specifics of each airline are well-defined and incorporated.

Upcoming Training Programs for FSS Airports:

  • E-Staff Service Manager Training: Best Practices Resource Allocation
  • Supervisor Leadership Training: Essentials of Leadership
  • Ramp Services Training: On the Job
Integration with Quality Assurance
How do we ensure we do it the right way, every day?  We integrate FSS training with FSS quality Assurance.  Coming to an FSS airport near you in the power punch of both Tim with his training directives and Dan Ketchum, FSS Quality Assurance Manager.  By integrating these two roles along with the leadership develop at the local airport, FSS will ensure we do it the right way, every day.
Ascent Leadership Development 
Team FSS CLE 
   

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